Privacy Policy

Last updated: 18 September 2026

Keto Direct (“we”, “us” and “our”) respects your privacy. This policy explains how we collect and use personal information when you visit ketodirect.com.au, place an order or contact us.

Information we collect

We may collect your name, email address, phone number, billing and delivery addresses, order details, account information and messages you send us. When you use our website, we may also collect information such as your IP address, device and browser details, pages viewed and how you reached our site. Payment information is handled through our checkout and payment providers.

How we use it

We use this information to process and deliver orders, provide customer support, respond to enquiries, manage accounts, prevent fraud and improve our website. If you have signed up for marketing, we may also send you emails about Keto Direct products and offers. You can unsubscribe using the link in a marketing email.

Chat and AI assistance

Our website uses Shopify Inbox for customer chat. Messages you send through chat may be processed by Shopify’s AI agent to answer questions and assist our team. A team member may also review and respond to your conversation. Please do not enter payment card details or sensitive personal information into chat.

Who we share information with

We share information with service providers where needed to run our store, including Shopify, payment providers, delivery partners, customer support tools, email services, and analytics and advertising providers. These providers may process information outside Australia. We may also disclose information when required by law.

Cookies and advertising

Our site uses cookies and similar technologies to operate the store, understand website use and measure advertising. You can manage cookies through your browser and, where available, the privacy choices shown on our website.

Access, correction and complaints

You can contact us to ask about the personal information we hold about you, request a correction or raise a privacy concern. Email ketodirect@gmail.com and we’ll review your request and respond.

Changes to this policy

We may update this policy when our services or privacy practices change. The latest version will be published here.